Age restricted website
The Bottle Room sells alcohol. Please confirm you are 18 or over to continue.
Please drink responsibly. Alcohol purchases are for customers aged 18+ and may require age verification on delivery.If your order arrives damaged, leaking or faulty, contact us at hello@thebottleroom.shop within 48 hours of delivery with your order number and a photo. We will replace the item or refund you in full, including delivery.
Unopened bottles in their original, resaleable condition can be returned within 30 days of delivery. Once we receive and inspect the return, we will refund the price of the items. Return postage for change-of-mind returns is the customer's responsibility. Gift cards and personalised items cannot be returned.
Email hello@thebottleroom.shop with your order number and we will confirm the return address and next steps. Refunds are issued to the original payment method within 14 days of us receiving the return.
This policy does not affect your statutory rights, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.